Recent events in the United States clearly demonstrate the magnitude of the racial divide that currently exists in our society, our institutions and organizations, our cities, and towns, and even in our families. In the midst of this strife, meaningful dialog is not only possible but necessary for healing and peace. The fear and resentment…

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Project Management Institute, Inc. (PMI) defines project management as “the application of knowledge, skills, tools and techniques to a broad range of activities in order to meet the requirements of a particular project.” This definition doesn’t tell the reader much about the day to day work and responsibilities of a project manager. While each organization…

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Practices to Develop Gratitude

What are the components of resilience? Grit, determination, mental skills, mentally strong? Absolutely, but when I was first trained in Resilience I was totally surprised that gratitude was one of the fundamental skills. Not the first time my initial impressions were wrong when learning a new skill or set of skills. Gratitude: a feeling of…

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We’re excited to share our partnership with SAFE Boats International, a local marine manufacturer of unsinkable vessels for military, law enforcement, fire and rescue, and other agencies. We worked with their HR Manager to create a training program that resulted in industry recognized credentials for participants. Due to the increased skill and knowledge of their…

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Business Leaders and their HR Managers are continually searching for ways to make their organizations and people stronger, more effective, and more productive in their jobs. Training, coaching, performance management, and engagement programs are just a few of the solutions that fight for the limited time and attention of HR managers. New to this menu…

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Are you losing your best and brightest employees to competitors? Does the cost of finding, hiring, onboarding and training a new employee keep you up at night? If it doesn’t, it should! Society for Human Resource Management (SHRM) research tells us that the average cost to hire a new employee is $4,129 and takes 42…

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The End Of Customer Service Training As We Know It?   This year, Invista Performance Solutions (IPS) has entirely redesigned its Customer Service training curriculum.  The changes, based on current best practices and new research, allow IPS to offer new client training outcomes, which target organizational culture modification, not just direct customer services. As the…

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