Coaching is the process in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance. The overall goal of coaching is to work with the employee to solve performance problems and to improve the work of the employee, the team, and the department. Employees who respond positively to coaching and…

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Emotional Intelligence (EI; also known as Emotional Quotient) is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of energy, information, creativity, trust and connection. When EI is not present in the leaders and associates of an organization it affects three areas of competitive advantage: delivering superior…

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This is a blog written by one of our subject matter experts who will be facilitating at the Supervisory Academy on November 1st. Janaki Severy will be facilitating the session titled “Communicating Effectively with Your Team.”   Leaders need a process through which they can better understand their own personality style, those on their team,…

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