Michele Alston, MA,  is the author of this blog and a facilitator at the 2019 LIVE Instructor-led Supervisory Academy. This blog supports her session titled “Courageous Conversations: Dealing with Difficult People.” We’ve all been there—trying valiantly to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is,…

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My all-time favorite book on the topic of leadership is called the Leadership Challenge, written by Kouzes and Posner.  Through years of research, they have summarized the key behaviors of leaders into 5 distinct practices. Kouzes and Posner identified five common concepts in their survey of leaders internationally, and derived from them these five practices…

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Mary Pat Maher is the author of this blog and a facilitator at The 2019 LIVE Instructor-led Supervisory Academy. This blog supports her session titled “Leap into Lean: Process Improvement for Supervisors.”   You have heard the term “Lean” and been exposed to Lean in many ways without even knowing it. Lean business practices are…

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Leadership

Joe Willis is the author of this blog and a facilitator at The 2019 LIVE Instructor-led Supervisory Academy. This blog supports his workshop titled “Lead the Way: Leadership for Supervisors.”   All employees are entitled to outstanding leadership. You will provide that leadership… Throughout nearly 20 years in direct leadership assignments ranging from 3-person teams…

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Dr. Agnes Furst is the author of this blog and a facilitator at The 2019 LIVE Instructor-led Supervisory Academy. This blog supports her workshop titled “Coach for Success.”   “We need another training on this…looks like my employees have forgotten how to do this task since last year’s training.” If I had a dollar for…

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Dr. Agnes Furst is the author of this blog and a facilitator at The 2019 LIVE Instructor-led Supervisory Academy. This blog supports her workshop titled “Accountability: Creating Moments of Truth.”   It all looks so promising at first… Your team starts working on a new project. You see the goal very clearly; it is ambitious…

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Meet our Professional Trainers and See Workshop Descriptions Below!       Lead the Way: Leadership for Supervisors 8-Hour Workshop Facilitated By: Joe Willis   “All employees are entitled to outstanding leadership – You will provide that leadership.” In this 8-hour workshop you will examine leadership in an interactive forum that takes you on a…

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First blog of a three-part series   Organizational culture is a major determining factor in the success of an organization and considered by many as one of the most powerful effects on how an organization thinks and behaves.  Organizational culture is found to be applicable in every business around the globe but the types of…

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In any organization, problems are as frequent and unwanted as solicitation phone calls and junk email. Often employees avoid solutions that merely address the symptoms of a much larger problem. Organizations often respond to problems with short-term solutions. However, constantly relying on quick fixes requires staff to repeat the same tasks over and over again,…

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The complexities of customized training are abundant and challenging to navigate.  We hear regularly from businesses that want to offer training but just are not sure where to start and who should be involved. They have a goal and an end game but no plan on how to achieve it.  IPS recommends that you consider…

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