Emotional Intelligence (EI; also known as Emotional Quotient) is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of energy, information, creativity, trust and connection.

When EI is not present in the leaders and associates of an organization it affects three areas of competitive advantage: delivering superior products and services, attracting and retaining the best people and creating opportunities for growth. Organizational research indicates that attracting and retaining the best people ultimately depends on the reputation of the organization and how it treats its people. These factors usually break down to the leader’s ability to build trusting relationships, deal with issues under pressure and create and align their actions and results with the strategy they planned.

 These are all Emotional Intelligence factors.  

Positive organizational climate is created through leaders and employees who are internally aware of their emotions and those of others and able to understand what is happening inside the organization with its people and business potential.  As people in an organization develop new levels of mental and emotional self-management, organizations naturally become more productive and responsive to the needs of its employees and more creative. Without creating an environment that fosters mental and emotional balance and providing the information and motivation needed to help people develop new self-management skills, organizations cannot expect to see long-term sustainable success in today’s business world.

The good news is that these skills are teachable and can be sustained. These EI intra-personal skills are found to be more important than a person’s intelligence quotient, technical ability, or experience in determining business success.  

As we look at Daniel Goleman’s emotional competence framework, there are two categories of skills to learn and master:  Personal Competence, which are skills related to self, such as self- awareness and self-management, and Social Competence which are skills related to others, such as social awareness and relationship management.  Within each skill are the opportunities to recognize and regulate the relevant components.

These skills are transforming both business and personal success for those who work to master them.


Check out Goleman’s Model and the skills in question in the infographic below:


Contact us today to inquire more about how an EQ Training can benefit your organization!