In our modern world of work, workplace violence prevention plans and drills are as important as drills for fires and earthquakes. Equally as important is being equipped with the skills to de-escalate an extremely agitated individual using body language, verbal and non-verbal calming techniques.
How often do you leave your house for work and ask yourself these questions:
- Do I know what warning signs to look for in an individual that comes into my business angry and agitated that could result in violence?
- What is the procedure if there is an active shooter?
- Is there a way to prevent the potential for workplace violence?
We asked ourselves the same questions and realized that asking and having a conversation about it isn’t enough. Ideally, sitting around a table with your co-workers and coming up with a plan if there is an angry customer or the potential for violence is a great idea, but that still isn’t enough. The bottom line is, if you lack the skills and knowledge to properly address these situations it could ultimately put you and your team at risk. That is why we recognized the need and importance of designing two courses for verbal de-escalation and active threat training.
Verbal De-Escalation Training/What is it?
Your behavior during periods of crisis is critical; it requires you to accurately and quickly recognize the potentially threatening body language of others. Verbal De-escalation is what you use during a potentially dangerous, or threating situation in an attempt to prevent a person from causing harm to you, themselves or others by:
- Maintaining verbal composure
- Demonstrating personal body language that is self-protective yet not threatening to others
- Applying a strategy that employs verbal calming and tactful reassurance
For more information and details about this course, please visit our website and click here to access the course outline on Verbal De-Escalation training. To schedule an appointment to discuss how we can customize this course to fit your organizations needs please click here.
Responding to Active Threats & Workplace Violence Training/What is it?
Workplace violence is an act of aggression, physical assault, or threatening behavior that occurs in a work setting and causes physical or emotional harm to customers, coworkers, or managers. It is critically important for employees to know the signs and indicators of a potential for workplace violence by:
- Recognizing the warning signs of workplace violence
- Possessing the skills to differentiate between a guest and an intruder to determine who is your office with legitimate business, and who is there for other motive
- Establishing key procedures for nonverbal communication to quickly and expediently request assistance when an employee is under duress and needs immediate help
- Developing intervention tactics/strategies employees can use during an active threat incident which are potentially critical to the survival of themselves and others in the workplace
For more information and details about this course, please visit our website and click here to access the course outline on Responding to Active Threats & Workplace Violence training. To schedule an appointment to discuss how we can customize this course to fit your organizational needs, please click here.