“If you start with training and end with training, all you will get is the training.”

Any training and development intervention will ultimately prove less than optimal result-wise if we have not assisted our client in identifying their organizational needs.  At IPS we craft a solid plan to deliver change interventions that actually solve organizational problems.  Utilizing our Consulting Services has only proven to enhance our success with our clients’ development goals.  Steps that IPS takes to ensure client outcomes include:

1. Selecting the ‘right’ consultant

IPS maintains a large base of extraordinary specialists and has a wide choice in an effort to ‘match’ the client with the very best consultant.  Since a large part of the consulting endeavor requires dependence on the relationship developed between the IPS Consultant and the client, careful research is completed before a final consultant is recommended.

2. “Getting to know ‘you’”

The consulting relationship remains VERY personal even in today’s environment and IPS emphasizes the requirement of initially building a solid relationship between the consultant and the client.  Failure to take adequate time in this stage can result in long-term failure.  IPS has found that nothing replaces trust and respect between these two important entities.  For some consultants, this step is ignored or minimized whereas all of our consultants value this initial opportunity to build a strong structure. Minimally in this stage the consultant helps move the client towards an organizational development process that assists the client in looking holistically at the entire organization.

3. Selecting the ‘right’ process to utilize in order to identify the real problem

There are a large number of tools, steps, research, and best practices that can be used in this step.  The most important issue is that the consultant selected has the expertise and takes the time to choose the most applicable root cause analysis process during their initial assessment process.

4. Assessment

The possibilities for the actual assessment are most likely unlimited, but this process requires careful application of the tools identified previously and then analyzing the assessment results.  Looking at the organizations history/background, mission, strategic plans, etc. is particularly important in this stage.  IPS typically uses some combination of quantitative and qualitative research.  It is a real ‘art and science’ to both choose the correct process and analyze the results.  Regardless of the variables, the identification of the exact change needed requires considerable consultant expertise.

5. Selecting and applying the ideal intervention(s)

The root cause analysis process guarantees that IPS will recommend an intervention that specifically addresses the real issue.  This step is of such importance, but it is often overlooked.  Training is only one of many interventions available from IPS.  If training is not, Invista Performance Solutions will clearly and transparently communicate that.  Many organizations are surprised at the number and types of interventions actually available.  In addition, the IPS Consultant will recommend an intervention regardless of whether that intervention is one that Invista can provide.  IPS has a wide array of intervention application success, but we don’t hesitate to recommend an intervention from another vendor when it is necessary.  We are committed to ultimate successful outcomes for our clients.

6. Evaluation

Measuring intervention success usually includes both formative and summative processes. IPS takes the time to develop the evaluation early in the consulting process, and then applies the selected evaluation(s) in this stage of the project. In this stage IPS provides results back to the client, which we jointly analyze, discuss, and conclude with future recommendations.

7. Project ‘Termination’

IPS may ‘terminate’ a project but we do not terminate our relationships with our clients.  Once we have worked with a client and have delivered a successful consulting endeavor, we seek to understand the future scope of the client and ways we can provide ongoing support for any change initiative.  As a local community-based provider, we pride ourselves on long-term relationships with our clients.  Our reputation within our community depends on our excellent services.

Consulting is a cyclical endeavor and although the process is replicable, the successful interventions vary widely.

Please feel free to contact IPS for an initial discussion of how consulting may benefit your organization.  This endeavor is one that most often results in building long-term successful relationships with our clients.  That means success for the organization we work with.