Conflict is normal, necessary AND can lead to very positive results—if resolved well!  This session will train you on how to navigate conflict with communication tools and techniques, using potential conflicts to create healthier teams. You will learn how to recognize the consequences of unresolved conflict in your organization and understand the importance of identifying individual personality types and the reactions to conflict. You will leave with tools to create more effective and respectful communication among you and your team members.

 

After completing this course, you will be able to:

  • Recognize what conflict REALLY is and the benefits from making conflict healthy
  • Use successful conflict resolution strategies to create win-win outcomes
  • Recognize the different conflict preferences of your team members to create a more respectful workplace
  • Explain the science behind navigating potential conflict in non-science language
  • Create a successful plan to manage your team’s conflicts
  • Identify the consequences of unresolved workplace conflict